• Junior/Network Operations Center Engineer

    Job Locations US-CA-Los Angeles
    # of Openings
    Information Technology
    USD $17.00/Hr.
    USD $25.00/Hr.
  • Basic Function

    THIS JOB IS FOR OUR OFFICE IN WESTLAKE VILLAGE, CALIFORNIA 91362.  Compensation is $17.00 to $25.00/hour.


    The Junior/NOC Engineer position requires a technically skilled, highly motivated individual with technical and problem solving skills, who will be responsible for responding to all service interruptions or performance problems. The Junior/NOC Engineer consults with the appropriate Carriers and IT teams to resolve problems.  The NOC team works closely with all support teams and members of the Engineering team to develop a strong all-round understanding of systems and networks. This candidate must be an eager and fast learner, exhibit clear communication skills and use initiative to tackle a broad range of problems.  Junior/NOC Engineers must be willing to work holidays, weekends and evenings on a rotating schedule.


    Responsibilities & Skills

    • Perform daily system checks to ensure critical systems and services are operational
    • Respond timely to all service interruptions or performance problems
    • Track all trouble tickets and ensure resolution and closure of issues/problems
    • Provide monitoring, escalation and status reporting of network servers including Linux, Asterisks, and Windows
    • Schedule flexibility with ability to work non-standard business hours
    • Use ourCRM (SalesForce) to track work and call logs
    • Must have strong troubleshooting and multitasking skills
    • Strong communication skills – written and verbal
    • Must possess a keen analytical and structured approach to problem solving
    • Ability to prioritize workload and meticulous attention to detail are key skills for this job

    Education, Training & Physical Requirements

    • Linux, Asterisk, Nagios, Cacti, and CRM experience highly preferred
    • Command line experience is required
    • Knowledge in VoIP Technologies
    • Knowledge and understanding of Virtualization
    • Knowledge and understanding of network and server monitoring tools
    • Proven ability to work independently
    • Willingness to learn in a fast-paced environment
    • High School Diploma or equivalent required
    • Associates Degree in related field strongly preferred
    • Physical requirements for this job are: intense computer work and sitting at desk


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