Junior/Network Operations Center Engineer

US-CA-Westlake Village
# of Openings
1
Category
Information Technology
Min
USD $17.00/Hr.
Max
USD $25.00/Hr.

Basic Function

THIS JOB IS FOR OUR OFFICE IN WESTLAKE VILLAGE, CALIFORNIA

 

The Junior/NOC Engineer position requires a technically skilled, highly motivated individual with technical and problem solving skills, who will be responsible for responding to all service interruptions or performance problems. The Junior/NOC Engineer consults with the appropriate Carriers and IT teams to resolve problems.  The NOC team works closely with all support teams and members of the Engineering team to develop a strong all-round understanding of systems and networks. This candidate must be an eager and fast learner, exhibit clear communication skills and use initiative to tackle a broad range of problems.  Junior/NOC Engineers must be willing to work holidays, weekends and evenings on a rotating schedule.

 

Responsibilities & Skills

  • Perform daily system checks to ensure critical systems and services are operational
  • Respond timely to all service interruptions or performance problems
  • Track all trouble tickets and ensure resolution and closure of issues/problems
  • Provide monitoring, escalation and status reporting of network servers including Linux, Asterisks, and Windows
  • Schedule flexibility with ability to work non-standard business hours
  • Use ourCRM (SalesForce) to track work and call logs
  • Must have strong troubleshooting and multitasking skills
  • Strong communication skills – written and verbal
  • Must possess a keen analytical and structured approach to problem solving
  • Ability to prioritize workload and meticulous attention to detail are key skills for this job

Education, Training & Physical Requirements

  • Linux, Asterisk, Nagios, Cacti, and CRM experience highly preferred
  • Command line experience is required
  • Knowledge in VoIP Technologies
  • Knowledge and understanding of Virtualization
  • Knowledge and understanding of network and server monitoring tools
  • Proven ability to work independently
  • Willingness to learn in a fast-paced environment
  • High School Diploma or equivalent required
  • Associates Degree in related field strongly preferred
  • Physical requirements for this job are: intense computer work and sitting at desk

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