CLIENT SUPPORT SPECIALIST
This job is for our corporate office in Westlake Village, California, 91362, and is not a work from home job. Starting compensation is $17.00/hour.
Optimizing client performance is our mission. CallSource has developed a tech-enabled advisory system, but our people put us ahead in delivering client value.
CallSource tracks, monitors, and provides direct feedback to our clients on their customer acquisition cycle – including their marketing response and employee performance.
Joining our Client Support team launches your career at an innovative organization working across several industry verticals. You have the opportunity to make an immediate impact, grow your skill set, and move into advanced positions.
You will be responsible for supporting external CallSource clients with excellent customer service – but that’s just the start.
You will also assist internal teams with day-to-day account maintenance. This position requires a strong ability to maintain quality relationships with both internal and external customers. Extensive training on all CallSource products will be provided.
This role presents a unique ground-floor opportunity with potential to take on additional responsibilities such as Account Management, Business Advisory, Implementation, and Sales.
Your typical day involves approximately 10 - 20 calls with outside clients. The majority of the work comes from internal Account Managers and is done on the computer. You will work in a team environment and your critical thinking, technical ability and troubleshooting skills will be fully utilized.
The successful candidate must possess the following skills: