This role is responsible for supporting external CallSource clients with excellent customer service. The Client Support Specialist will also assist internal Account Managers with day-to-day account maintenance. This position requires a strong knowledge of CallSource products, as well as the ability to maintain quality relationships with both internal and external customers. Extensive training on all CallSource products will be provided.
This role presents a unique ground-floor opportunity with potential to move into other areas of the company such as Account Management, Business Advisory and Sales. A typical day would involve approximately 10 - 20 calls with outside clients. The majority of the work comes from internal Account Managers and is done on the computer. The Client Support Specialist will be expected to work well in a team environment and will need to rely on critical thinking, technical ability and trouble shooting skills in order to perform the job at the expected level.
The successful candidate must possess the following skills: