• Carrier Relations Specialist

    Job Locations US-CA-Westlake Village
    # of Openings
    USD $40,000.00/Yr.
    USD $70,000.00/Yr.
  • Basic Function

    This job is for our office in Westlake Village, CA. 91362 and is not a work from home position.  Compensation is $19.00 - $33.00/hour, DOE.


    The primary responsibility of the Carrier Relations Specialist is to ensure that all of CallSource’s Toll Free and Local Numbers are routing correctly.  Other responsibilities include; act as liaison between Operations and Information Technology (IT) Teams, such as Development Support and the Network Operations Center (NOC), by notifying IT teams of status updates/issues and providing answers regarding Toll Free or Local Number changes. In addition, this role will be responsible for updating cases, RespOrg changes and special projects.

    Responsibilities & Skills

    • Secondary contact between Operations and Technology teams to resolve issues
    • Main contact for Toll Free RespOrg change requests
    • Assist in developing better processes between IT Teams
    • Participate in communications between all CallSource departments: Client Support, New Orders, and Sales regarding workloads and priorities
    • Contacting and dealing with carriers for status updates, negotiations and working procedures
    • Update and manage cases in Salesforce
    • Creating and checking the accuracy of Letters of Authorization (LOA’s)
    • Provides Management with updates on the overall status of cases through regular reporting
    • Prioritize and manage case queues
    • Understand and learn the technology used by the Carrier Relations Department
    • Keep track of inventory requests and future demands as needed
    • Filing and Faxing LOA’s and RespOrg documents
    • Use programs such as 8MS, SMS/800 and carrier provided portals
    • Assisting and working with Vanity Partners
    • Assisting the Vanity Department on issues, inventory and RespOrg change requests
    • Assigning Toll Free, Geo-Routed, Local and Vanity Numbers to CallTrack Accounts or HUBs
    • Other duties that may be assigned


    • Willingness to think outside the box and take on new challenges and opportunities
    • High level of sound logic and analytical thinking to solve unusual and difficult problems
    • Ability to organize information in a logical manner and devise practical solutions to problem
    • Knowledge of tools, techniques and good practices for protecting the integrity of corporate data and associated processing, company technology practices, standards and procedures
    • High level of patience when dealing with irate customers and partners
    • Values others' input and expertise and is willing to learn from others
    • Ability and confidence to work independently
    • Ability to analyze, interpret, document, and write reports of project activity
    • Self-starter approach to work, with an eagerness to consistently meet and exceed commitments/objectives and take on more responsibility.
    • Excellent research, analytic, presentation and communication (written and verbal) skills.
    • Must be organized, analytical, and detail-oriented
    • Flexible and able to adjust priorities as situation demands
    • Highly energetic personality; great team player
    • Ability to recognize potential issues and escalate to appropriate management personnel
    • Ability to exercise independent judgment and make sound decisions
    • The ideal candidate will be knowledgeable and interested in CallTrack technology systems as well as 8MS and SMS/800
    • Proficient with Microsoft Word, Excel, PowerPoint, Outlook and similar software programs

    Education, Training & Physical Requirements


    • 1-2 years’ experience in a Customer Service, IT, or Telecommunications role 
    • 1-2 years’ experience with CallTrack Operations in Account Management


    • BA or BS degree in Business, IT, Engineering or equivalent work experience


    • Standing, sitting, vision, close-up work, extensive computer work, speaking on the phone


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