• Carrier Relations Specialist

    Job Locations US-CA-Westlake Village
    # of Openings
    1
    Category
    Administrative/Clerical
    Min
    USD $40,000.00/Yr.
    Max
    USD $70,000.00/Yr.
  • Basic Function

    This job is for our office in Westlake Village, CA. 91362 and is not a work from home position.  Compensation is $19.00 - $33.00/hour, DOE.

     

    The primary responsibility of the Carrier Relations Specialist is to ensure that all of CallSource’s Toll Free and Local Numbers are routing correctly.  Other responsibilities include; act as liaison between Operations and Information Technology (IT) Teams, such as Development Support and the Network Operations Center (NOC), by notifying IT teams of status updates/issues and providing answers regarding Toll Free or Local Number changes. In addition, this role will be responsible for updating cases, RespOrg changes and special projects.

    Responsibilities & Skills

    • Secondary contact between Operations and Technology teams to resolve issues
    • Main contact for Toll Free RespOrg change requests
    • Assist in developing better processes between IT Teams
    • Participate in communications between all CallSource departments: Client Support, New Orders, and Sales regarding workloads and priorities
    • Contacting and dealing with carriers for status updates, negotiations and working procedures
    • Update and manage cases in Salesforce
    • Creating and checking the accuracy of Letters of Authorization (LOA’s)
    • Provides Management with updates on the overall status of cases through regular reporting
    • Prioritize and manage case queues
    • Understand and learn the technology used by the Carrier Relations Department
    • Keep track of inventory requests and future demands as needed
    • Filing and Faxing LOA’s and RespOrg documents
    • Use programs such as 8MS, SMS/800 and carrier provided portals
    • Assisting and working with Vanity Partners
    • Assisting the Vanity Department on issues, inventory and RespOrg change requests
    • Assigning Toll Free, Geo-Routed, Local and Vanity Numbers to CallTrack Accounts or HUBs
    • Other duties that may be assigned

    SKILLS:

    • Willingness to think outside the box and take on new challenges and opportunities
    • High level of sound logic and analytical thinking to solve unusual and difficult problems
    • Ability to organize information in a logical manner and devise practical solutions to problem
    • Knowledge of tools, techniques and good practices for protecting the integrity of corporate data and associated processing, company technology practices, standards and procedures
    • High level of patience when dealing with irate customers and partners
    • Values others' input and expertise and is willing to learn from others
    • Ability and confidence to work independently
    • Ability to analyze, interpret, document, and write reports of project activity
    • Self-starter approach to work, with an eagerness to consistently meet and exceed commitments/objectives and take on more responsibility.
    • Excellent research, analytic, presentation and communication (written and verbal) skills.
    • Must be organized, analytical, and detail-oriented
    • Flexible and able to adjust priorities as situation demands
    • Highly energetic personality; great team player
    • Ability to recognize potential issues and escalate to appropriate management personnel
    • Ability to exercise independent judgment and make sound decisions
    • The ideal candidate will be knowledgeable and interested in CallTrack technology systems as well as 8MS and SMS/800
    • Proficient with Microsoft Word, Excel, PowerPoint, Outlook and similar software programs

    Education, Training & Physical Requirements

    EXPERIENCE:

    • 1-2 years’ experience in a Customer Service, IT, or Telecommunications role 
    • 1-2 years’ experience with CallTrack Operations in Account Management

    EDUCATION:

    • BA or BS degree in Business, IT, Engineering or equivalent work experience

    PHYSICAL REQUIREMENTS:

    • Standing, sitting, vision, close-up work, extensive computer work, speaking on the phone

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed